General Satellite Corporation is a Russian research and production company, presenting at domestic and international market the hi-tech radio-electronic equipment, which specifications meet the highest standards. Reliability and professionalism through many years of successful activity enabled the company to take the leading place in telecommunications business community of Russia.
Frequently asked questions
- How do I get the Customer ID and password to download the software for updates?
- Where do I get the latest software version? And how do I know when I need to upgrade the software?
- What do I do if I have no computer, but the software update is required?
- Can I reset my receiver to the default settings?
- I forgot my parent PIN code, what do I do?
Common questions
If you have problems with your receiver, please check with the table below before calling the service department. ATTENTION!Do not try to repair the receiver yourself.
| Malfunction / problem | Possible solution |
| Terminal | |
| No messages on the front panel of STB or no power supply. |
Check the main power cable is plugged in a proper power outlet. Make sure the STB is in Standby mode. |
| No Picture | Make sure the STB is turned on (see above). Make sure the video output port (VIDEO or RF OUT) is properly connected to the TV or VCR. Make sure the channel is correctly selected as well as the TV video output. If you use the RF Output, be sure you have correctly tuned the UHF channel of the STB or TV. Check the TV brightness level. |
| Poor picture quality | See "No Picture" above. Check the signal level, if low, try to adjust the aerial position. |
| No Sound | See "No Picture" above. Check the volume level of the TV and STB. Check the Mute status of the TV and STB. |
| Remote Control does not operate | Direct the remote control strictly onto the recevier. Check and replace the batteries. |
| On-Screen Error Messages | |
| Absence of signal or poor quality of signal. | Check the LNB, replace if necessary. Check the LNB cable. Check the aerial position, reajust if necessary. If DiSEqC 1.0 switch is used, make sure the LNBs are properly connected to the switch connectors. Check the "Signal Strength" and the "Signal Quality" in the Signal Status menu. |
| Channel search | |
| “No signal” in manual search | Check the "Signal Strength" and the "Signal Quality" in the Signal Status menu. Check the LNB, replace it if necessary. Check the LNB coaxial cable.. Check the aerial position, readjust it necessary For DiSEqC1.0 configuration Make sure the LNBs are properly connected to the switch connectors . Check the settings in the Antenna Setting menu. For DiSEqC1.2 configuration. Make sure the protocol DiSEqC 1.2 is selected in the Antenna Setting menu. Make sure the aerial is pointed to the proper satellite. |
Should not you see your problem stated in the list above, please contact with us.